Question 1 of 10CORRECT
What does SBAR stand for?
Your Answer
b. Situation, Background, Assessment, Recommendation
Question 2 of 10INCORRECT
What does QVV stand for?
Your Answer
c. Question, Verify, Validate
Correct Answer
a. Qualify, Validate, Verify
Question 3 of 10CORRECT
What does the R in the SORT technique stand for?
Your Answer
b. Rule out
Question 4 of 10INCORRECT
When should you ask a clarifying question?
Your Answer
When information is incomplete
Your Answer
When you are unsure
You Missed
When in high-risk situations
You Missed
When information is ambiguous
Question 5 of 10CORRECT
Be willing to ask for and accept Cross Checks to improve accuracy.
Your Answer
True
Question 6 of 10CORRECT
What is the best way to say the number “50” to avoid mistakes?
Your Answer
c. 50, that’s five – zero
Question 7 of 10INCORRECT
What does the letter B in the phonetic alphabet stand for?
Your Answer
a. Boy
Correct Answer
d. Bravo
Question 8 of 10INCORRECT
When the receiver of a message listens to the sender, how much of their attention is focused on their words?
Your Answer
d. 37%
Correct Answer
c. 7%
Question 9 of 10INCORRECT
The correct response to send acknowledgement in the Three-Way Repeat Back is “that’s right”
Your Answer
True
Correct Answer
False
Feedback
It's important to say "that's correct" because "right" may be confused with a body part or direction.
Question 10 of 10CORRECT
Using STAR (Stop, Think, Act, Review) helps to reduce the chance of unintended errors when working under time pressure, feeling stressed or faced with interruptions and distractions.
Your Answer
True
